Donna Potts-McKenzie was nervous—more nervous than she usually was in circumstances like these. Granted, it’s natural to be a bit jumpy when you’re speaking in front of a crowd of more than 200 people. But she had done that many times before, and she had managed to handle her jitters until now. After all, it was part of her job as Director of HR to explain updates to employee benefit plans, changes in compensation policy, and the like. This was what she did!
So why did it feel so different this time? Perhaps it was because she didn’t know what to say. She always took pride in preparing her remarks thoroughly—she had a clear outline, she memorized the key talking points, and she knew she would end her talk with a clear call ...
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