I must give a very special thanks to Rick Kughen at Que. Through the years Rick is the number-one person responsible for championing this book and the Upgrading and Repairing series. I cannot say enough about Rick and what he means to all the Upgrading and Repairing books. With all that he’s been through working on this book, I have a feeling I might be responsible for a few gray hairs. (Sorry!)

I’d also like to thank Todd Brakke for doing the development editing for this edition, which was fairly substantial considering all the rewrites and new material. His excellent tips and suggestions really help to keep the material concise and up-to-date.

Special thanks also go to Karen Gill who helped tremendously with the editing and ...

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