Chapter 12. Windows Troubleshooting
Troubleshooting Basics
Most experienced computer technicians will tell you that troubleshooting is a combination of skill and art. Troubleshooting is a skill, in that it can be learned as a process. It is an art, in that it also requires intuition, imagination, and even plain old dumb luck. Regardless of those factors, however, the more experience you gain, the better your troubleshooting ability becomes.
Troubleshooting can be a frustrating, anxiety-filled process, particularly if you are working on a mission-critical system, or if it is your personal machine that is malfunctioning. However, it is important to remain patient and objective when trying to resolve an issue and don’t forget that the cause may not ...
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