Chapter 18

User-Centered Requirements Definition

Alistair Sutcliffe* and Jan Gulliksen

*Manchester, UK.

†KTH – Royal Institute of Technology, Stockholm, Sweden.

“Every truth passes through three stages before it is recognized. In the first, it is ridiculed, in the second it is opposed, in the third it is regarded as self-evident.”

— Arthur Schopenhauer


The process of requirements analysis and specification is one of the most critical parts of any system development. Getting requirements wrong leads to cost overruns and, in the worst cases, abandoned systems and wasted public funds. For many workers in public authorities, abandoning the system is not an option, so the consequences can be frustration, stress, and eventually work ...

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