Usability in Government Systems

Section II

Internal Systems

Introduction

“Simplicity is the ultimate sophistication.”

— Leonardo da Vinci

This section illustrates some of the usability issues that are unique to government systems whose users are inside the government. The section has four chapters:

• Chapter 6, Usability in Defense Systems: Examples from Aviation

• Chapter 7, Emergency Response in Simulated Terrorist Attacks: Usability Lessons Learned

• Chapter 8, National Critical Infrastructures

• Chapter 9, Legislative Drafting Systems

The first three deal with systems for managing unpredictable conditions: military aviation, terrorist attacks, and disruptions to critical infrastructures such as transportation and communications. The fourth deals with systems that support ...