Section III

UX Issues Common to Public and Internal Systems

Introduction

The noblest pleasure is the joy of understanding.”

— Leonardo da Vinci

This section addresses a variety of important user experience issues that public-facing and internal systems have in common. The section has six chapters:

The chapters in this section discuss issues ranging from content and how it is presented and expressed, to issues surrounding the technologies that people use directly, to issues involving both front-end ...

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