Book description
User-Centered Design Stories is the first user-centered design casebook with cases covering the key tasks and issues facing UCD practitioners today. Intended for both students and practitioners, this book follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation.
In this book, the reader is asked to analyze dozens of UCD work situations and propose solutions for the problem set. The problems posed in the cases cover a wide variety of key tasks and issues faced by practitioners, including those related to organizational/managerial topics, UCD methods and processes, and technical/ project issues.
The benefit of the casebook and its organization is that it offers new practitioners (as well as experienced practitioners working in new settings) valuable practice in decision-making that cannot be obtained by simply reading a book or attending a seminar.
- The first User-Centered Design Casebook, with cases covering the key tasks and issues facing UCD practitioners today.
- Each chapter based on real world cases with complex problems, giving readers as close to a real-world experience as possible.
- Offers "the things you don't learn in school," such as innovative and hybrid solutions that were actually used on the problems discussed.
Table of contents
- Front cover
- User-Centered Design Stories
- Copyright page
- Table of contents (1/2)
- Table of contents (2/2)
- Foreword
- Preface
- Acknowledgments
-
PART I: Promoting, Establishing, and Administering a User-Centered Design Program
- CASE 1: Changing Products Means Changing Behaviors
- CASE 2: Managing Politics in the Workplace
- CASE 3: Raising Awareness at the Company Level
-
CASE 4: Usability Step by Step: Small Steps to a More Successful Site
- Stealth Usability
- Site Structure, Search Engine, and Search Results
- Value Versus Viewing Success
- Revising Sites and Redeeming Relationships
- The Plan and How to Work It
- Planning and Preparing the Test
- Project Logistics
- Team Structure and Deliverables
- Session Length and Activities
- Recruiting Participants
- Success with Sessions
- Initial Analysis
- Presenting Results
- Recommendations for the ADP Site
- “Selling” the Recommendations
- Long-Term Results
- Summary
- Further Reading
- CASE 5: Growing a Business by Meeting (Real) Customer Needs
- CASE 6: But the Usability People Said It Was Okay . . . Or, How Not to “Do Usability”
-
PART II: Research, Evaluation, and Design
- CASE 7: Estimating a User-Centered Design Effort
- CASE 8: A Case Study in Card Sorting
- CASE 9: The HURIE Method: A Case Study Combining Requirements Gathering and User Interface Evaluation
- CASE 10: Two Contrasting Case Studies in Integrating Business Analysis with Usability Requirements Analysis and User Interface Design
- CASE 11: A Case Study in Personas
- CASE 12: User-Centered Design for Middleware
- CASE 13: Isis Mobile: A Case Study in Heuristic Evaluation
- CASE 14: Academic Manuscript Submission: A Case Study in Interaction Design
-
CASE 15: The Mulkey Corporation: A Case Study in Information Architecture
- Gathering Requirements
- Designing the User Experience Using Information Architecture (1/3)
- Designing the User Experience Using Information Architecture (2/3)
- Designing the User Experience Using Information Architecture (3/3)
- Keeping the Integrity of the Information Architecture (1/3)
- Keeping the Integrity of the Information Architecture (2/3)
- Keeping the Integrity of the Information Architecture (3/3)
- Summary
- Further Reading
-
CASE 16: Incorporating Web Accessibility Into the Design Process
- Travelers By Design
- Learning About Accessibility
- Accessibility and the TBD Products
- Putting the Accessibility Compliance Process in Place (1/2)
- Putting the Accessibility Compliance Process in Place (2/2)
- Implementing and Verification (1/2)
- Implementing and Verification (2/2)
- Ongoing Compliance
- Summary
- Further Reading
- CASE 17: From .com to .com.cn: A Case Study of Website Internationalization
- CASE 18: Designing for a Worldwide Product
- CASE 19: Inspecting a User Interface
- CASE 20: Billingsly: A Case Study in Managing Project Risks and Client Expectations
-
CASE 21: Aikot Corporation: A Case Study in Qualitative/Quantitative Remote Evaluation
- Decline of a Strong Brand
- The Nature of Quantitative/Qualitative Remote Website Visitor Research (1/2)
- The Nature of Quantitative/Qualitative Remote Website Visitor Research (2/2)
- Planning and Conducting the Quantitative/Qualitative Remote Study
- Analysis of the Data (1/2)
- Analysis of the Data (2/2)
- Summary
- Further Reading
- CASE 22: Using Technology to Automate Summative Usability Testing
-
Answers
- Case 1: Changing Products Means Changing Behaviors
- Case 2: Managing Politics in the Workplace
- Case 3: Raising Awareness at the Company Level (1/2)
- Case 3: Raising Awareness at the Company Level (2/2)
- Case 4: Usability Step by Step: Small Steps to a More Successful Site
- Case 5: Growing a Business by Meeting (Real) Customer Needs
- Case 6: But the Usability People Said It Was Okay . . . Or, How Not to “Do Usability”
- Case 7: Estimating a User-Centered Design Effort
- Case 8: A Case Study in Card Sorting
- Case 9: The HURIE Method: A Case Study Combining Requirements Gathering and User Interface Evaluation
- Case 10: Two Contrasting Case Studies in Integrating Business Analysis With Usability Requirements Analysis and User Interface Design (1/3)
- Case 10: Two Contrasting Case Studies in Integrating Business Analysis With Usability Requirements Analysis and User Interface Design (2/3)
- Case 10: Two Contrasting Case Studies in Integrating Business Analysis With Usability Requirements Analysis and User Interface Design (3/3)
- Case 11: A Case Study in Personas (1/2)
- Case 11: A Case Study in Personas (2/2)
- Case 12: User-Centered Design for Middleware
- Case 13: Isis Mobile: A Case Study in Heuristic Evaluation
- Case 14: Academic Manuscript Submission: A Case Study in Interaction Design
- Case 15: The Mulkey Corporation: A Case Study in Information Architecture (1/3)
- Case 15: The Mulkey Corporation: A Case Study in Information Architecture (2/3)
- Case 15: The Mulkey Corporation: A Case Study in Information Architecture (3/3)
- Case 16: Incorporating Web Accessibility Into the Design Process (1/2)
- Case 16: Incorporating Web Accessibility Into the Design Process (2/2)
- Case 17: From .com to .com.cn: A Case Study of Website Internationalization (1/3)
- Case 17: From .com to .com.cn: A Case Study of Website Internationalization (2/3)
- Case 17: From .com to .com.cn: A Case Study of Website Internationalization (3/3)
- Case 18: Designing for a Worldwide Product
- Case 19: Inspecting a User Interface
- Case 20: Billingsly: A Case Study in Managing Project Risks and Client Expectations (1/2)
- Case 20: Billingsly: A Case Study in Managing Project Risks and Client Expectations (2/2)
- Case 21: Aikot Corporation: A Case Study in Qualitative/Quantitative Remote Evaluation
- Case 22: Using Technology to Automate Summative Usability Testing
- Index (1/2)
- Index (2/2)
- About the Editors
- About the Contributors (1/2)
- About the Contributors (2/2)
Product information
- Title: User-Centered Design Stories
- Author(s):
- Release date: July 2010
- Publisher(s): Morgan Kaufmann
- ISBN: 9780080481555
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