
316 CASE 14 Academic Manuscript Submission: A Case Study in Interaction Design
Further Reading
Beyer, H., and Holtzblatt, K. (1998). Contextual design: defi ning customer
centered systems. San Francisco: Morgan Kaufmann Publishers, Inc.
Cooper and Reimann. (2003). About Face 2.0: the essentials of interaction
design. Indianapolis: Wiley Publishing, Inc.
Hackos, J., and Redish, J. (1998). User and task analysis for interface design.
New York: John Wiley & Sons.
McDaniel, S. (2003). Selling usability: scope and schedule estimates.
Intercom, pp. 22–25. Retrieved from http://www.cognetics.com/papers/
others/intercom_1203.pdf
Shneiderman, B. (1998).