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Using Experience to Develop Leadership Talent: How Organizations Leverage On-the-Job Development by Morgan W. McCall, Jr., Cynthia D. McCauley

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CHAPTER FIFTEEN

Experience-Based First-Line Manager Development at HEINEKEN

Mary Mannion Plunkett and Dagmar Daubner

The role of the first-line manager is arguably one of the most important in any organization or business. Individuals in first-line management roles are held accountable for achieving the task (e.g., delivering the product or service), building and maintaining effective work teams, and serving as the bridge between line staff and senior management. First-line managers are responsible for communicating, delegating, mentoring, motivating, solving problems, influencing, dealing with complexity, conflict management, strategy and operations, time management, employee and management communications, resource planning, legal compliance, ...

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