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Using Job Aids by Susan Boyd

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Quick and Easy

According to Angus Reynolds's The Trainer's Dictionary: HRD Terms, Acronyms, Initials, and Abbreviations, a job aid is “any device, simple or complex, that an employee uses on the job to perform reliably. Job aids reduce the amount of information the performer must recall or retain in order to successfully carry out a task and are usually employed to increase the likelihood of high fidelity performance.”

Known by a variety of names including cheat sheets, quick reference cards, performance aids, getting started guides, flowcharts, checklists, reference sources, or “Read Me First” notices, their purpose is to help the user quickly and easily accomplish a goal such as connect a digital camera to a computer, fill out an accident ...

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