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UX Design Process by Smashing Magazine

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Stop Redesigning And Start Tuning Your Site Instead

By Louis Rosenfeld

In my nearly two decades as an information architect, I've seen my clients flush away millions upon millions of dollars on worthless, pointless, “fix it once and for all” website redesigns. All types of organizations are guilty: large government agencies, Fortune 500s, not-for-profits and (especially) institutions of higher education.

Worst of all, these offending organizations are prone to repeating the redesign process every few years like spendthrift amnesiacs. Remember what Einstein said about insanity? (It's this1, if you don't know.) It's as if they enjoy the sensation of failing spectacularly, publicly and expensively. Sadly, redesigns rarely solve actual problems faced ...

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