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What Is the User’s Workflow?
Why Is This Question Important?
When Should You Ask the Question?
Answering the Question with a Diary Study
Why a Diary Study Works
Other Questions a Diary Study Helps Answer
How to Answer the Question
STEP 1: Choose diary type and structure.
STEP 2: Set up a data collection tool.
STEP 3: Carefully recruit eight research participants.
STEP 4: Prepare instructions and brief participants.
STEP 5: Launch the pilot and then the full study.
STEP 6: Prompt participants for the right data.
STEP 7: End with interviews.
STEP 8: Reframe diary data.
STEP 9: Construct workflow.
Other Methods to Answer the Question