Gautham K. Suresh
Marjorie M. Godfrey
Eugene C. Nelson
Paul B. Batalden
Describe the frequency and scope of medical errors in health care systems.
Differentiate between medical errors and adverse events.
Compare and contrast the person approach versus the systems approach to patient safety in microsystems.
List four methods to identify medical errors and adverse events.
Discuss work conditions, human conditions, and organizational factors that affect patient safety.
Describe how microsystem members should respond to medical errors and adverse events within their microsystem.
Describe the five hallmarks that constitute mindfulness in a clinical microsystem.