Chapter 4. USING MEASUREMENT TO IMPROVE HEALTH CARE VALUE

Eugene C. Nelson

Joel S. Lazar

Marjorie M. Godfrey

Paul B. Batalden

LEARNING OBJECTIVES

  • Describe measuring, monitoring, evaluating, and improving health care outcomes and efficiency within the context of the microsystem.

  • Compare and contrast the patient value compass with the balanced scorecard.

  • Demonstrate how to develop and use the patient value compass and balanced scorecard frameworks to measure and improve microsystem performance.

  • Discuss feed forward and feedback systems and their benefits to the clinical microsystem.

  • Describe principles for designing rich information environments so data may be used to answer critical questions in microsystems.

  • Design a rich information environment that uses ...

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