CHAPTER 7

Implementing a Value-Based Cost Management System—Part II: Collecting and Analyzing the Data

Money is like water. When water is moving and flowing, it cleanses, it purifies, it makes things green, it’s beautiful. But when it starts to slow down and sludge, it becomes toxic and stagnant.

Lynne Twist1

At the heart of the value-based cost management system (VCMS) lies the simple fact that money is the lifeblood of the organization. The goal of the VCMS is to ensure that this money flows in the direction valued by customers. Creating a constant cycle of invest-harvest-reinvest, the VCMS is an engine of growth that helps unite the organization in its quest for creating superior value for the customers who determine the ultimate worth of ...

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