It is good to have an end to journey toward; but it is the journey that matters, in the end.
Ursula K. Le Guin1
The journey through the different aspects of the value-based cost management system (VCMS) is now complete. We’ve seen examples of many companies that have used the model in a variety of ways to address strategic, tactical, and operational problems. Some companies have built an entirely new control approach using the logic of customer value as the driving force. We’ve also seen how the VCMS fits seamlessly with many of the advanced management techniques, such as process management, value engineering, and target costing. It is a tool that starts from a set of simple assumptions and results in a rich ...
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