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About the Authors
A Focus on the Customer
Customer Value-Add and Its Impact on Revenue
Business Value-Add: Minimizing the Activities that Reduce Customer Value
A Focus on Waste: Eliminating Nonvalue-Added Activities
Implementing a Value-Based Cost Management System—Part I: Scoping the Project
Implementing a Value-Based Cost Management System—Part II: Collecting and Analyzing the Data
Value Creation and Process Management
Using VCMS in a Job Shop
VCMS and Product/Service Development
Building VCMS in to the Organization
Revisiting the Basics
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