APQC International Benchmarking Clearinghouse. (1992). Process classification framework. Houston: APQC International.

Berliner, C., & Brimson, J. (1988). Cost management for today’s advanced manufacturing. Boston: Harvard Business School Press.

Blattberg, R. C., Getz, G., & Thomas, J. S. (2001). Customer equity: Building and managing relationships as valuable assets. Boston, MA: Harvard Business School Press.

Bolander, D. O. (Ed.), (1991). The new webster’s dictionary of quotes and famous phrases. New York, NY: Berkley Books.

Brache, A. (2012). What is a process? why should you care? Retrieved December 1, 2012, From

Forbes. (1992). The forbes scrapbook of thoughts on the business ...

Get Value Creation in Management Accounting now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.