Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage

CHAPTER 4Developing Your Roadmap to Value-Driven BPM

When you look at all the processes at your company, it can be hard to prioritize. It may be relatively clear where to start, but what’s the most important area to address next? Developing a roadmap to value-driven BPM will give you a step-by-step approach to applying BPM in areas that will provide the most value.

Based on Accenture’s ongoing high-performance research and our own experience with clients, we’ve found that only about 15 to 20 percent of an organization’s processes create deep and differentiated competitive advantage. Yes, you need all your processes to work, but which are the processes that are the most critical to delivering your brand promise? Identifying these is a critical ...