CHAPTER 4Developing Your Roadmap to Value-Driven BPM

Based on Accenture’s ongoing high-performance research and our own experience with clients, we’ve found that only about 15 to 20 percent of an organization’s processes create deep and differentiated competitive advantage. Yes, you need all your processes to work, but which are the processes that are the most critical to delivering your brand promise? Identifying these is a critical ...

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