“Plans are nothing; planning is everything.”
—Dwight D. Eisenhower
“We already know how to do our jobs better than we do them now. We don’t lack great ideas. Instead, I’d characterize our problem as ‘Pilotitis’. . . islands of successful change in a sea of opportunity.”
—President of a large company struggling to institutionalize business process change
In the science fiction television series Star Trek: The Next Generation, whenever ...