CHAPTER 11
NOW WHAT? 11
In summing up, we typically like to use three questions to help clients think through problems and challenges: What’s so? So what? And Now what? We have already addressed two of these questions in Chapters 1 through 10; we will conclude by answering the third: Now what?
What’s So and So What?—a Short Recap
Just as a quick review, we’ll summarize with quick answers to our first two questions.
What’s So?
The world is changing, as depicted by the Four Forces described in Chapter 1 (STEPED, VUCA, increased stakeholder expectations, and personal affect in and out of the workplace). Many recognize changing social and economic conditions (STEPED) and the pace of change (VUCA). Our stakeholder grid identifies relevant changes ...
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