Acknowledgments

I would like to thank the many people who have helped me during the preparation of this book. Needless to say, any misstatements, misinterpretations, omissions or other goof-ups are my responsibility alone.

Thanks to my partner and best friend, Shonan Noronha. This book would never have been completed without her countless hours of research, editing, advice, and support.

For information that has made this book more useful and relevant to the real-world needs of communication professionals—thanks to Tim Gilbert, Worldroom Consulting; Ira Weinstein, Credit Suisse First Boston; Mike Diodato, Walsh-Lowe; Richard Hezel, Hezel Associates; Donal Leith and Richard Schaphorst, Delta Information Systems; and Warren Ingersol, V-Span. Important ...

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