3 Learn About Technology



What's Inside This Chapter


In this chapter, you’ll learn

  • The basics of hardware and software
  • Files and folder structure
  • Internet features specific to virtual training
  • Types of telephony in virtual training
  • The importance of learning more about technology.

To be a successful virtual trainer, you must learn about technology. You need to know more than the virtual classroom software—you also need to know what's underneath it.

It's similar to driving a car. You can be a good driver without knowing how to change a tire or check the oil. But when a problem arises, you are dependent on someone else to fix it. You ...

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