23VILT Communication Plan
With virtual training, learner confusion is your enemy. Learners and their leaders will be confused about:
- How and where to log into the virtual classroom platform
- How to use the features of the platform
- How to log into and use your learning management system (LMS)
- Technology and videoconferencing equipment
- Class times and lengths
- Rules and expectations for engaging in the virtual classroom
- How to engage in breakout sessions
- How to use the virtual whiteboard or smart board (if you incorporate this type of technology into your sessions)
- Homework and between-session assignments, and how to post them
- Post-coursework and follow-up
- And a dozen other things you never dreamed might possibly confuse people
What is critical to understand is that, unlike with physical training, when delivering virtual training learners and their leaders will blame anything that goes wrong on you, even if it is not your fault. This includes their own issues with internet connections, microphones, cameras, user error, and failure to read the instructions.
When they are having difficulty accessing information, getting into your session, or even getting online, they'll point their fingers at you as the culprit. For this reason, consistent, clear, communication helps you to both gain the moral high ground and minimize issues.
We've learned that the more our trainers communicate, the more we neutralize confusion and improve the experience for learners. There are three keys to breaking ...
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