Chapter 8. A Rich End-User Experience

To deliver a successful VMware View environment, you must have a strong focus on the end-user experience. Although a virtual desktop environment is largely a datacenter-delivered service, you must be very conscious of how this service is consumed by the end user. The reason that this issue is so crucial is that you are making a change to something that most users consider a personal device: their desktop. Is it a big change? A View desktop presents itself as a physical desktop, so it should be more of a form factor change from physical to virtual versus an end-user change. To carry out this change successfully, you need to understand how the desktop performs from the users’ perspective in addition to an IT ...

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