Chapter 5. Readying Voice Content for Launch
The very notion of making a voice interface usable is complicated by the fact that voice differs so considerably from other types of user interfaces. After all, we need to cater not only to disabled users treating our interfaces as an alternative means of access, but also to users who may never have encountered a voice interface before.
Making our voice content usable starts with understanding the target demographic and how they currently retrieve their information, and it continues with designing an interface faithful to the expectations of both novice and experienced users. As such, some form of ...
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