Challenges and gaps in conversational UI

Conversational UI is still new to us and, as such, there are still challenges and gaps that prevent it from reaching its full potential. Technology has improved greatly over the years to get us to where we are, but, although we are far from HAL 9000 (from the movie 2001: A Space Odyssey, in which a computer program interacts freely with the ship's astronaut crew and controls the systems of the Discovery One spacecraft using thinking and feeling), we must keep in mind that even HAL had some malfunctions. In this section, I will list the five main challenges that technology and bot designers will have to address in the next few years.

NLU is an AI-hard problem

As human-machine interaction becomes more sophisticated, ...

Get Voicebot and Chatbot Design now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.