Chapter 23Service Enterprises: Strategic Human Capital Engagement
Amy Smith
Chief Strategy Officer and President of Action Networks–Points of Light
Sue Carter Kahl
President, SMCK Consulting
The volunteer pool…looks different.…Adults of age sixty-five and over are a significantly larger percentage of the population.…Teenagers are involved in community agencies and families are seeking to volunteer together. Corporate volunteering is encouraged and work groups call community agencies to offer their services.
We have more potential and actual volunteers available than ever before.…The problem is, how do we deal with them? And the answer, apparently, is not well enough.
At the Heart: The New Volunteer Challenge to Community Agencies by Nora ...
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