Planning 265
8.8 Operations Process Document
Once there is a defined process for VM activities, it must be docu-
mented in a manner that can be understood at two levels. Process
managers will need to understand each step and how it relates to other
processes with which their groups interface. is means that the VM
process documentation needs to show escalation paths, process inputs,
and outputs.
e second format of this document resembles an operation run
book. It explains in checklist fashion each step that can be followed
in the various use cases encountered by the role. If existing procedures
are already in use, then either the new procedures should use the same
format, or the existing procedures should be updated to include the
new steps. ...