index 329
Service desk process, vulnerability,
36–38, 192
Service level agreements (SLAs),
144, 145–146, 267, 317
capacity management and, 196
incident management and,
192–193
service level management and,
195–196
support, 190–192
Service level management, 195–196
Session hijacking, 109
Sets, vulnerability, 236
Severity rating, vulnerability, 112,
124–130
Site preparation checklist, 263–264
SMB protocol, 234, 235, 249
SNMP protocol, 94–96, 250–251
Software, 66. See also Hardware; IT
infrastructure
agent, 66–71
SQL language, 106–110, 304, 309
SSL, 141–142
Standard configurations for secure
systems, 18
Standardization and strategic
vulnerabilities, 290–291
Standards
Common Platform Enumeration
(CPE) identifiers, 131–133
scoring method and, 169–172