Walking the Walk: Having Your Customers Love You

Book description

This Element is an excerpt from Do You Matter?: How Great Design Will Make People Love Your Company (ISBN: 9780137142446) by Robert Brunner and Stewart Emery. Available in print and digital formats.

A process, not an event: achieving total commitment to building a design-driven company, from top to bottom.

Even companies that get on the path of being design driven may have rogue cells in their DNA that can multiply to become a potentially fatal flaw. The risk is almost always around losing the magic that got them where they were, backing away from a living approach that ensured freshness and ongoing vision....

Table of contents

  1. Title Page
  2. Copyright Page
  3. FTPress Delivers Elements

Product information

  • Title: Walking the Walk: Having Your Customers Love You
  • Author(s): Russ Hall, Robert Brunner, Stewart Emery
  • Release date: February 2010
  • Publisher(s): Pearson
  • ISBN: 9780132476454