Chapter IIHigh Performance Systems Defined
Peter Vaill declined to define a High Performing System, which appears reasonable since we always seem to know one when we meet. It simply does better than the competition, and usually a lot better. Despite Vaill’s hesitance I feel compelled to make some effort at definition, which may be yet another example of fools rushing in where angels fear to tread. However, I am not insensitive to the risks involved, and therefore have chosen to back into the task by starting with a definition that I know does not work.
High Performance Defined as the Absence of Its Opposites
It is tempting to define an HPS in terms of the absence of the apparent opposites, such things as chaos, confusion, and conflict. If ...