I feel miserable,’ said the new CEO.

‘Why?’ I asked.

‘I have failed again,’ she replied.

‘What happened?’

‘Well, I let a colleague down. I hate when it happens. We have so much work to do, we are all tired, it’s the end of the year and we need our energy to go forward, yet I drained someone of any motivation today. How could I do it?’

I resisted giving an answer or any advice, I just said ‘Hmmm’.

‘I was sitting in on a meeting with the sales team. When we were talking about how to keep up with all the information in our business, someone said that he doesn’t read any industry news sites because he thinks it’s too boring. I was provoked and snapped, said that if he doesn’t keep up with what’s happening in our market he ...

Get We Are All Leaders: Leadership is not a position, it's a mindset now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.