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Web Host Manager by Aric Pedersen

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Turning to your NOC for Assistance

If you can't find the answer on your own, you should turn to your NOC for assistance. Since they have physical access to your server, and have extensive experience with numerous operating systems and hosting control panels, they can be an invaluable source for quick, mission-critical assistance.

You should be aware of your NOC's support policies so that you can avoid surprises and unexpected expenses when you have a problem. Some provide free assistance via phone and e-mail for any problem or question you might have. Others may only provide you basic server reboot and hardware support. All NOCs should have some means of support available 24 hours a day, seven days a week, 365 days a year. Many will provide a certain ...

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