January 2020
Intermediate to advanced
240 pages
5h 26m
English
When I got the call telling me that I was being promoted to manager, I wanted to be ready to hit the ground running with as much positive momentum as possible. I sat down and wrote out my process, my plan, and my expectations. I began preparing to share all of it with my new team. But, before doing that, I knew it was supremely important to listen to them first.
I enlisted the help of my human resources partner. I urged her to get as real as possible with my team in uncovering their thoughts prior to me even starting. She met with my new team (without me in the room) for hours, working to get it all out. She asked questions like, “What are you most concerned about? What do you hope for most? What do you need?” She broke ...