9.1. NINE THINGS YOU SHOULD DO
Learn the goals and objectives of the Six Sigma effort. Each company has a somewhat different perspective on why Six Sigma is needed and what it will help achieve. Listen and look for communications about the initiative's vision, plans for teams and training, scale and speed, and roles and responsibilities. All this will help you anticipate what you can do—or what you'll be asked to do—to contribute to the Six Sigma change.
Prepare for some confusion. Six Sigma may be a goal of near perfect performance, but implementing Six Sigma in a business is never perfect. Instead, you can expect plans to change, roles to evolve, signals to get crossed, and projects to be launched and revamped or abandoned.
This is all a part ...
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