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What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable—And Coming Out Ahead by Frank Supovitz

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12

MANAGING THE INVERTED PYRAMID

A starched white shirt with an anachronistic paper collar, a pair of crisply pressed navy-blue pants with a pencil-thin line of piping, a tight-fitting double-breasted jacket trimmed above the hips, and a pair of thick white cotton gloves. That was our uniform at Radio City Music Hall.

At that time, Radio City Music Hall was the largest theater in the world, just shy of 6,000 seats. It was as much an architectural wonder during the 1970s and ’80s as it was when it opened its polished brass doors in 1932. We ushers had a language all our own, which included hand signals that were visible over long distances, despite the theatrical darkness thanks to our white gloves. With a series of hand gestures, an usher standing ...

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