Chapter 5. PRINCIPLE IV: Institutionalize Tight-Fisted Cost Control

In general, most employees and managers believe that they need more people in order to get their work done. They also need more equipment, more systems, more of everything. Because of this inherent human tendency to bulk up, a leader needs to be tough, objective, and very visible regarding cost. He needs to be constantly working to make his organization very lean and cost conscious. It requires guts, but it's essential. As a leader, you must take a very clear and continual stand on the need for tight-fisted cost management.

In recent years, I worked with a company that was considering outsourcing as a means of cutting costs. Outsourcing has become an obvious tool for gaining efficiency ...

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