“Be true to yourself, and never compromise your values or your ethics. And work smart. You’re going to work hard, but you have to work smart.”

—Ann Swartz, chief operating officer

One of many upsides to being 100 percent accountable is that you will feel sorry or regretful far less often for the choices you make.

Highly accountable people make choices based on the outcomes that they desire. Good choices lead to good outcomes. Good choices rarely lead to regret. And on the off-chance that those choices wind up leading to poor outcomes, the accountable sales professional stands up and owns them anyway.

That’s not ...

Get Where Winners Live: Sell More, Earn More, Achieve More Through Personal Accountability now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.