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CHAPTER 20

ELEVEN BEHAVIORS

“Some people are more accountable than others; that’s the dynamic of a team. When there’s a problem, we all recognize that we’re all guilty sometimes. So there’s no punishment. Let’s learn from the mistakes.”

—Bryan Morrell, team leader

The same behaviors that characterize highly accountable individuals also make good team members and successful teams. Here are eleven behaviors that you can adopt as you work toward your mindset of 100 percent accountability as an independent sales professional or as a member of a team.

Talk to, Not About

The host of a long-running Midwestern radio talk show requires everyone on his ...

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