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CHAPTER 22

REASONABLE EXPECTATIONS

“Accountability has to be reasonable; expectations need to be doable.”

—Bryan Morrell, team leader

Team leader Charlie wants the eight members of his team to be accountable as individuals and as a team. Here is how he encourages that.

Team members are allowed to say “no” to him and to each other if they are asked for help but are too busy with their own tasks to pitch in—as long as they explain why. “In the long run, it’s easier for me if they give me an honest ‘no’ than if they say ‘yes’ and then complain after the fact,” he says.

Everyone on the team knows how productive every teammate is each week. Charlie ...

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