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CHAPTER 23

THE ACCOUNTABLE LEADER

“The more personally accountable you are, the fewer checks and balances you need.”

—Chris Litterio, managing partner

Charlie has barely begun what is sure to be a very short climb to the C-suite of his company. The young manager knows something many seasoned supervisors, executives, and even CEOs haven’t figured out yet: There’s no need to train associates to be accountable.

The leader who embraces a mindset of personal accountability teaches it by example. To encourage and even ensure accountability in others, business leaders must be accountable themselves. The culture of an organization flows down from the ...

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