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CHAPTER 30

PAIN POINT: HOLDING OTHERS ACCOUNTABLE—OR NOT

Eve had a rough couple of years, and her manager, Teresa, really felt for her. Within a twenty-month stretch, Eve’s daughter had been diagnosed with a heart condition, her father had died after a long illness, her husband left her, and a tree crashed through the roof of her home during a bad storm.

Understandably, she took some family medical leave to help her daughter and her father before he passed away. After working in a supporting role at the company for half a dozen years, nobody would begrudge her the time off she needed. But when she returned to work, she wound up in arguments with ...

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