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Where Winners Live: Sell More, Earn More, Achieve More Through Personal Accountability by Sharon O'Malley, Linda Galindo, Dave Porter

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CHAPTER 31

PAIN POINT: RESCUE, FIX, AND SAVE

Too many leaders are stuck in the weeds. Take James, a human resources director who just can’t let his organization’s associates work out their own problems. He wants to know about every squabble between co-workers and every tense moment between boss and subordinate.

He believes it’s a bad idea for associates to talk to each other when they’re having problems. It’s important to him that they bring those issues to him instead of trying to work them out on their own. So they do. They run to him to resolve every little tiff. That’s fine with their managers, who are happy to be off the hook for dealing ...

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