The leader of a multi-million-dollar division of a publicly traded organization says it has been years since the division has achieved its strategically planned targets. He has a mindset of personal accountability, so he looked inward for a solution to his problem rather than trying to blame it on his staff.

His revelation: He wasn’t making his expectations clear to those who work for him. He wasn’t setting benchmarks, revealing his non-negotiables, and getting buy-in from those he expected to do the work.

Unclear expectations are the bane of a leader’s existence, both in the giving and in the getting. A leader who ...

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