image

CHAPTER 35

PAIN POINT: CLARITY

The leader of a multi-million-dollar division of a publicly traded organization says it has been years since the division has achieved its strategically planned targets. He has a mindset of personal accountability, so he looked inward for a solution to his problem rather than trying to blame it on his staff.

His revelation: He wasn’t making his expectations clear to those who work for him. He wasn’t setting benchmarks, revealing his non-negotiables, and getting buy-in from those he expected to do the work.

Unclear expectations are the bane of a leader’s existence, both in the giving and in the getting. A leader who ...

Get Where Winners Live: Sell More, Earn More, Achieve More Through Personal Accountability now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.