A Tale of Two Stories

One of the key lenses into an organization’s leadership and culture is how it deals with crises. What happens when something goes wrong or the leaders feel under attack? In these moments, the organization’s real values become startlingly visible. Do leaders panic and scramble to get out of a tough situation, forgetting principles and values? Or do they take the time to work with the crisis, engaging their members fully, relying on their history, values, and principles—that is, their identity? Only in the latter case is it possible to create the strong social fabric that enables an institution ...

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