Acknowledgments

This book would not have been possible without the help of countless people.

We are grateful to the scores of CEOs, executives, and other leaders who gave generously of their time when we were writing this book. Every one of the leaders we worked with and interviewed is a major contributor to the book, and the anecdotes and insights they offered were far more interesting than what we have been able to convey in the space here. To the extent that we were able to structure their ideas in a useful way, we owe thanks to our great editors at Jossey-Bass. Mary Garrett, Beverly Harrison Miller, and especially Karen Murphy did an excellent job of shepherding our manuscript from start to finish. No one else encourages both creativity ...

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