TRUST AND RELATIONSHIPS
In terms of trust, the lesson of the two friends at lunch can be applied to a larger group. When employees, colleagues, and others sense that their leader understands them, they feel a connection. They listen more, are willing to open up, and view the leader with greater confidence and respect. Consider the following example from a 1992 presidential campaign event at the University of Richmond that included Bill Clinton, George H. W. Bush, and Ross Perot.
During a town-hall style of debate, the candidates heard questions from members of the audience and then took turns answering. At one point, the microphone was handed to a young woman who described how she was personally affected by the large national debt and poor economy. ...
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