O'Reilly logo

Why Customers Leave (And How to Win Them Back) by David Avrin

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

7

WE DON'T WANT TO DO BUSINESS YOUR WAY

A satisfied customer is the best business strategy of all.

Michael LeBoeuf

Driving the business process improvement wave of the 1980s and the 1990s was a hyper-analysis of internal processes and the workflow of organizations: “If we are going to get better, reduce mistakes, streamline our manufacturing, increase revenue, and boost customer satisfaction, we have to do things differently,” they said.

From Six Sigma, Kaizen, TQM (Total Quality Management), CQI (Continuous Quality Improvement), and other movements, organizations were admonished to dissect their processes and look at every point along the continuum to discover, or uncover areas for correction, standardization, mistake elimination, and quality ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required