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WE DON'T WANT TO DO BUSINESS YOUR WAY
A satisfied customer is the best business strategy of all.
–Michael LeBoeuf
Driving the business process improvement wave of the 1980s and the 1990s was a hyper-analysis of internal processes and the workflow of organizations: “If we are going to get better, reduce mistakes, streamline our manufacturing, increase revenue, and boost customer satisfaction, we have to do things differently,” they said.
From Six Sigma, Kaizen, TQM (Total Quality Management), CQI (Continuous Quality Improvement), and other movements, organizations were admonished to dissect their processes and look at every point along the continuum to discover, or uncover areas for correction, standardization, mistake elimination, and quality ...
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