May 2020
8 pages
23m
English
Innovating with external partners doesn’t always give companies a competitive advantage. It needs to be balanced with internal efforts.
New digital technologies have upended conventional business models, organizational structures, and operating processes in most industries. Almost every aspect of business — customer relations, supply chain management, after-sales service — has been radically altered.
Nowhere is that more evident than in brick-and-mortar companies’ innovation processes. Facing tough competition from digital upstarts that are creating and capturing value in new ways, incumbents are trying to figure out how to keep up.
While the ...